Privacy Policy

When you record an episode, we collect and process:

• Audio recordings of your voice — per answer, and the final assembled episode.
• Transcripts generated from those recordings by our speech-to-text provider (Deepgram).
• Derived metadata: duration, language, segment timings, and the questions you answered.
• Account data: your email address and any name you choose to give.
• Basic delivery data: whether an episode has been produced, delivered, and downloaded.

Recordings and transcripts are stored in encrypted, private storage. They are accessible only to the owner, the people the owner shares with, and the limited internal systems required to produce and deliver the episode.

Third-party AI processors. We use two, each acting on our instructions and contractually barred from training on your content: Deepgram (speech-to-text transcription and voice narration) and Anthropic (question generation and production text such as titles and summaries). Both are United States-based. There is no scoring, ranking, or profiling of any kind in this product.

An Enduring Voices gift involves a gifter who buys it and a recipient who records it. The recipient's privacy comes first.

The gifter can see:

• Whether the gift has been claimed, and when.
• The questions they themselves wrote.
• The finished episode, once the recipient has chosen to deliver it to them.

The gifter can never see:

• In-progress recordings, drafts, or retakes.
• Partial or unfinished transcripts.
• Anything the recipient decides not to include, or decides not to send.

We give the gifter the recipient's email address only to send the claim invitation they themselves initiated. The recipient may decline the gift; if they do, the gifter is told only that it was declined.

• We never sell personal data, and we never share it for cross-context behavioural advertising.
• We never use voice recordings, transcripts, or episodes to train AI models — ours or anyone else's.
• We never synthesize, clone, or recreate a person's voice. The voice you hear is always the real one.
• We never make an episode public. Sharing is always an explicit act by the owner.
• We never require a subscription to access, download, or keep what you own.

Transcripts are screened after transcription for content that violates our rules (impersonation, recording without consent, harmful content). When something is flagged, the episode is held and reviewed by a person before delivery. Held content is never auto-deleted and never published. Review access is limited to staff who need it, and is logged.

We send only the emails the product needs: sign-in links, the gift claim invitation, delivery notification when an episode is ready, and account or legal notices. We do not send marketing email, and we do not add anyone to a mailing list.

A share link exists only if the owner creates one. Share links do not expire and can be revoked by the owner at any time. Anyone with a share link can listen and download; that is the point of the gift. We do not index episodes, and there is no public directory.

Hosting is included in the one-time purchase price and guaranteed for a minimum of four years from episode delivery, with no renewals and no hosting fees. That term is a floor, not an expiry date: afterwards hosting continues at our discretion for as long as the service operates. Hosting beyond the guaranteed minimum, while intended, is not a promise of perpetual availability.

Your ownership does not depend on us. The audio, transcripts, and keepsake PDF can be downloaded free at any time, with no account or subscription needed to keep and use them, and a downloaded copy is yours forever. If we ever discontinue the service, we will give at least 30 days' notice to your account email and keep full export available throughout — an obligation that survives within the guaranteed hosting term.

You may delete any recording, any episode, or your entire account at any time. Deletion is a hard deletion: audio files, transcripts, PDFs, and derived metadata are permanently removed within 30 days, and residual copies in routine backups are purged on backup rotation. We do not keep a shadow copy.

Because the recordings belong to the recipient and their family, we strongly recommend downloading the audio, transcript, and keepsake PDF before deleting anything. Deletion cannot be undone.

We use strictly necessary cookies to keep you signed in and to remember your cookie choice. Any analytics cookie is optional and off until you accept it in the cookie banner; declining changes nothing about the product. We do not use advertising cookies or third-party trackers.

If you are in the EU or UK, SaaS CRO LLC dba Enduring Voices is the data controller. Our lawful bases are: performance of a contract (producing and delivering the episode you bought or claimed), your explicit consent (processing voice recordings, which are special category data), and legitimate interests (security, abuse prevention).

You have the right to access, rectify, erase, restrict, and port your data, and to object to processing. You may withdraw consent to voice processing at any time, which stops further processing and lets you delete what exists. You may lodge a complaint with your supervisory authority. Transfers to our US processors are made under the EU Standard Contractual Clauses.

To exercise any right, email support@enduringvoices.com. We respond within 30 days.

California residents have the right to know, delete, correct, and to limit the use of sensitive personal information. Voice recordings are sensitive personal information; we use them only to provide the service you requested, which is the exempt purpose under the CPRA, and for nothing else.

We do not sell or share personal information, as those terms are defined by the CPRA, and we have not done so in the preceding twelve months. We do not discriminate against anyone who exercises a privacy right.

A voiceprint can be a biometric identifier under the Illinois Biometric Information Privacy Act. We apply BIPA-grade handling to every recording, wherever the speaker lives:

• We obtain informed, written consent before recording — that is what accepting these terms at claim means.
• We never sell, lease, trade, or otherwise profit from voice data.
• We never create or store a voiceprint template for identification, and we never use voice data for verification or matching.
• We disclose voice data only to the processors listed above, strictly to produce your episode.
• We retain recordings for as long as the owner wants them and destroy them permanently within 30 days of a deletion request.

SaaS CRO LLC dba Enduring Voices

302 Washington St., Ste #150-8767, San Diego, CA 92103, USA

Privacy questions and rights requests: support@enduringvoices.com

See also our Terms of Service and Refund Policy.